072MAS - Mana Ada Sistem?
posted by cibol on May 20th, 2008
I was particularly, extremely upset with the manner that Malaysia Airlines (MAS) was handling my case. I booked a ticket online from KL-Miri last two weeks. Something happened along the way, the payment didn’t go through. So, I thought everything was not through and so I said to myself that it’s okay. I’ll try some other time. I really wanted that seat because it would cost me only RM240.00 which is actually very cheap for MAS. A few moments after that, there’s this one lady from reservation called me up saying that they’ve received my booking but not the payment. So, I asked the lady …
“So how can we go about this?”
“Give me your credit card details”
And so there I go, I gave her my credit card details and she said I will be receiving an email from them after 2 days. I was wondering why two days and not in another 2 minutes? So I thought, maybe MAS procedure is like that. Since it’s the biggest airlines in Malaysia I guess they do things differently. I do understand that every organizations have their own way of going out and about when it comes to handling customer or the term that I would like to use - operations.
So I waited …
2nd day …
No news
4th day
No news
7th day ..
No news
So I called the reservation
I kept on getting put on hold by the bloody answering machine…
So, yesterday I went to MAS counter at KL Sentral. I asked the person in charge to check on the status of my booking. He keyed in all the data and came back to me saying that there was no booking made. You know how frustrating can that be?
And how could the reservations department got my booking but the operations don’t have it? And how could all these possibly be? I was annoyed. Really annoyed. So I asked the the fella, I know he knows nothing about it.
“How could this be?”
His answer is simple,
“I don’t know”
You know how stupid is that answer?
“How could the reservation department got my booking but you don’t have it in the system? How do you actually run the whole system? Why is it not tele? I came all the way here from home and the best answer that you can provide me is you don’t know?”
He just smiled and told me,
“I’m afraid that you have to make a new booking altogether”
New booking your ass. You know how much the differences? RM618 for a re-booking. Do you think I’m crazy? No, I’m not you dickhead! I walked away from that counter - annoyed, feeling like killing people. MAS sucks donkey’s c**k big time!
MAS - Mana Ada Sistem company.
I straight away asked Lily to get me a ticket online from Air Asia, I got it for RM295. But it’s worth it I tell you, because they don’t waste my time like MAS did. I start to wonder what kinda of a system that they’re using? Oh, wait a minute, it is damn obvious! They are using the most efficient and kick ass system in the world - Mana Ada System? (MAS).
Simple things like this MAS cannot do it right, how to make it big? In any organization, the most important thing is to make your customers happy, forget about having this and that shits. Make them happy, and they will spread the good words for you and you are on your way to 7th heaven. Congratulation, MAS is on the right path to success.
I’ll rest my case.
001: mymy,
May 20th, 2008 at 3:24 pmHmpph..I totally wif u bro..MAS really sucks big time..I make a reservation that very fine day…got into the web after that 2days (yes, two days..and I have to go in as early as 7am)..booked the tic..give all the credit cards details..got the reservation number..then line cut off..WTF!!..called again..engaged..tried till my credit finish!(nvm i told myself, sabar separuh dpd iman kan :P)..in the end apa pu tarak..I sapot AirAsia!(till,…)
Oh yeah! Skru them skru them ..
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002: drumsticks,
May 20th, 2008 at 4:22 pmyeah MAS suxors.. my good fren’s mum work there.. and the stories i heard are really horrible beyond belief..
See, even their staffs says that they sucks! What more to say me ..
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003: Kenny Mah,
May 20th, 2008 at 5:04 pmEgads… I guess AirAsia it is then… wish we have a THIRD option though, but something tells me they’ll screw that up too… 
Yeah, They might screw it up too. Well, I guess sure it will be owned by some Tan Sri if there is any and then you know la these people, they owes screw things up. Very Malaysian, in a way
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004: bongkersz,
May 20th, 2008 at 11:19 pmi am going to screw MAS as well. same problem, when i asked them, it seems like for most of the online booking for the zero fares, they encountered this problem andso far, they settled 60% of the problematic bookings.
ps: just noticed that the name of the name has changed! very nice one 
will update my blogroll.
Oh yeah, please do upodate your blogroll.
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005: mar,
May 21st, 2008 at 12:57 amWah…sounds so spooky…what with the credit card details and all…sure it’s MAS you were talking to or some scammer out to get credit card details? Can never be too careful….
MAS la .. They really suck at it
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006: NoktahHitam,
May 21st, 2008 at 9:13 amWow.. I swear I wouldve smashed a few glasses.
MAS = Mak Awak Sedap = MILF = you knw what it means.
Forgive him for being stupid. I know how does it feels like to be a front liner. He knows nothing. The fella who runs the sysytem is an idiot
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007: melbie,
May 21st, 2008 at 1:58 pmThe first thought that crossed my mind when I read halfway through this post, ARE YOU SURE IT’S THE MAS personnel who called you? I really hope you asked for the booking reference before you gave away your information, cibol! It could be the inside people who wants to get the credit card info and use it for scams, hence your booking wasn’t completed!
Nevertheless, for now, I’d agree with AirAsia that they’re the champion of low fares! 
p.s: I’ll update my blogroll too..
Airasia is still the best, amongst the worst
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008: melbie,
May 21st, 2008 at 2:02 pmOh I hope you’ll blog more from now on …. I’m quoting your own comment to me the day I launched my blog…
“We’re all in the dot com family now. Hopefully it will give blogging a new meaning to you and you would write regularly because if you don’t - RUGI JA BAYAR TU TAU!!!!“
That was what you said to me on 25.01.08 at 18:26! Hahahhaa
Ha ha ha .. Hurm. Tunggu la. Ada masa tu
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009: wong,
May 22nd, 2008 at 2:10 amGive them a little credit, at least they stand on your mad situation and most importantly… Smile 
Go for AirAsia, and try to stick with them instead, MAS is always a big no no for me, well, maybe in peak season
Well, the smile doesn’t really makes things better because he does look stupid when he did that
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010: keeyit,
May 22nd, 2008 at 7:26 amMAS - Mana Ada System.. Good one..
I think not only MAS, everywhere in Malaysia also like that.. they don’t really focus on customer satisfaction..
They din treat complains as serious..
Tak apa attitude again hor ..
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011: Man-D,
May 22nd, 2008 at 7:07 pmwow…havent visit your blog lately but this post is surely good and I salute you for saying it out loud…Air Asia the BEST among the WORST hor…lol…agree!
Get me another airline .. ha ha ha. World’s best cabin crew? Maybe the world’s best cabin crew sex tape also
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012: Lynnwei,
May 23rd, 2008 at 2:22 amwow, love your new layout! and the new title for your blog!!
^^
MAS..ahaha….well, i think their standard are just dropping each day!
Thanks! Yeah, I like the theme anyway but the fonts are a bit too small
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013: melbie,
May 23rd, 2008 at 11:02 amyep, that saying it right … the best among the worst .. and I did say, for low fare hehe.. not much choice we have here.. how about you start your own airlines business, cibol?? hehehe … good customer service, low fare all year round? hohoho
Me? ha ha ha .. Airlines with striptease on board, oh yeah! Dun mind the fares, enjoy the ride
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014: suituapui,
May 23rd, 2008 at 6:59 pmAduh!!! Kecilnya! Where’s my magnifying glass? On second thoughts, I think I need a microscope…!!! Everything but ordinary? U mean “Anything but ordinary”??? Or memang u want to be different??? Haiz!!!! Life’s like that! We learn to live with it…and we’ll live longer!!! Marah2…nothing’s changed! Still as lousy. At least got other airline… Always look on the bright side!
Everything and anything .. Got la story behind.
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015: Faisal Admar,
May 25th, 2008 at 10:57 amhmm thats big sucks. with big competition between mas and AA… this is a big mistake made by them. mas is getting worse even the account department is worse than before. i’m handling some works which related to their account department.
if they don’t change the system and attitude, they will lose more people for sure. people start to trust AA now. i guess the rumors about 400 millions sponsored by government to mas is true now
We can never be too sure .. welcome to my humble blog Faisal
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016: butterfly,
May 26th, 2008 at 11:53 amI thoughts MAS is the best.. but.. im shock to hear that..
Ha ha ha .. The best? Think again ..
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017: rhoda,
May 27th, 2008 at 3:37 pmi noe u feel like pulling the guys face like in shin chan right?..but they hav wheelchair services which airasia doesn’t have..hhehehe..
At the moment I don’t need one. If I do, I will look for them
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018: Lynnwei,
May 29th, 2008 at 2:20 amyou can adjust the font size. normally i do that with my template if i dont like the font size or type of font! it’s try and error with the template! ahha…but fun only when u got the time to do it! ^^
Oh oh oh .. I’m so lazy to do that .. ha ha ha. See la if I got time.
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019: Corrin,
May 31st, 2008 at 2:26 amOuch. Sure sounds like u rough luck with MAS. I guess I lucky so far. Long or short haul with MAS okay. In fact good. London, Sydney, Vietnam, Bangkok, Singapore, local, etc. Only loooooong time ago my parents used to complain about service.
And yes you just hate it when it does happen ..
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19 Responses